Start, stop, continue exercise

- As we wrap up, I'd like you to set goals based on what you've learned. Grab something to write with or use the notebook feature below to type out the following. I'd like you to write down these three words, start, stop, and continue. Now write down one thing you will start doing as a result of something you've learned in this training. Next, what's one thing you commit to stop doing? Perhaps you learned that there's something holding you back from creating rapport with customers.

Write down that one thing. Finally, what's one thing you will continue to do? There are plenty of things you're already doing that help you build rapport with your customers. What's one of those things? Reinforce what you're doing well by writing it down. This simple start, stop, continue exercise is a fantastic way to capture your biggest take-aways and it can inspire you to apply what you've learned. If you find that you need more help with fostering rapport, visit my blog at myragolden.com, where I have dozens of resources, including good phrases for creating rapport and lots of inspiration to help you deliver great interactions.

Thanks for taking this course with me.