Join Todd Dewett for an in-depth discussion in this video Standing up to bullies, part of Managing Employee Performance Problems (2013).
- Sadly, when a person is confronted…with significantly heightened emotions at work,…the common reaction isn't productive.…They either shut down and avoid the situation completely…or they blow up in response making things even worse.…Dealing with anyone who bullies or yells a lot at work is…actually one of the most important task you face.…The reason is because extreme negative emotions create…fast and sometimes permanent damage to your team.…By extreme, I mean high levels of fear and discuss an anger.…
The kind of feelings created by bullies…and people who like to yell.…Let me draw distinction here between these two.…I want you to think of both of them as highly toxic…but one much more so than the other.…First, our people who occasionally like to yell.…This is a person with low emotional control…who likes to yell when they feel threatened or insulted.…They'll do it in your office or right…in the middle of a meeting.…They'll use an elevated tone, more rapid pace,…and often inappropriate language or comments.…
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- Determining the appropriate intervention
- Defusing charged conversations
- Refocusing slackers
- Getting employees to show up on time
- Redirecting habitual complainers
- Engaging employees that always resist change
- Standing up to bullies
- Encouraging employees that can't handle feedback
- Helping people with personal problems
- Dealing with gossips
- Knowing when to say goodbye to an employee<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.