Join Judy Steiner-Williams for an in-depth discussion in this video Special considerations for email, part of Business Writing Principles.
Email certainly has advantages and disadvantages.…We need to understand how to use it…as a serious business communication channel.…As you're writing email, consider these questions.…Is email the best method for this message?…How confidential is the content in the message?…Is your subject line clear so the reader…will actually read the email?…Will your reader pick up your intended tone?…So first, be sure to analyze if the message…really needs to be sent, or would face-to-face…or a phone call be a better channel choice.…
If the answer is yes, email is the best channel,…then the same thought and care need to go into…preparing email messages as would go into…a message being sent any other way.…One big paragraph, elementary writing style,…"Hey, my name's Sue and BTW I'm an employee…"at MXY company and we're just wondering if you…"have any information to send up ASAP on TRS…"systems that we are considering adding and…"if so Txs in advance."…What was the person thinking,…or apparently not thinking,…when sending that message?…
- Define business writing.
- Describe how to make your writing concise and complete.
- Identify the elements of a clear message.
- List examples of concrete requests.
- Use a writing process to avoid common errors.
- Address common grammatical and punctuation errors.
- Identify special considerations for emails, reports, and memos.