Join Eddie Davila for an in-depth discussion in this video Six Sigma, part of Operations Management Foundations.
- One of the quality management programs…that is held in the highest esteem…is the Six Sigma program.…Six Sigma is made up of a series…of techniques and tools…aimed at improving business processes…and ultimately eliminating defects.…In fact, one of the most common numbers…associated with the Six Sigma program is 3.4 defects.…What's that?…That is the maximum number of defects…Six Sigma aims to produce per one million units.…3.4 defects per one million opportunities.…
It sounds amazing,…but that's what Six Sigma certified managers work for.…How do they work to accomplish such a feat?…Well, one of the most popular aspects of Six Sigma…is the five step improvement methodology.…Most people like to refer to it by its acronym,…D-M-A-I-C, DMAIC.…Not exactly a poetic acronym,…but many will swear by its effectiveness.…So, what does it stand for?…D stands for define the system.…
What are you doing?…Why are you doing it?…What's the goal?…M, measure.…Where are you today?…A, analyze.…What do the numbers mean?…What are the problems?…
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- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes
Skill Level Appropriate for all
1. Introduction to Operations
2. Managing Inventory
3. Managing Production of Products and Services
4. Managing Waiting Lines
5. Managing Quality
6. Operations at the Office
Wrap up2m 52s
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