Lynda.com is now LinkedIn Learning!

To access Lynda.com courses again, please join LinkedIn Learning

All the same Lynda.com content you know and love

Plus, personalized course recommendations tailored just for you

Get LinkedIn Premium features to contact recruiters or stand out for jobs

Try LinkedIn Learning for free
Questions? Visit our help center.
Skip navigation

Shut up and listen

Shut up and listen: Customer Service in the Field
Shut up and listen: Customer Service in the Field

Field service starts with ensuring you have the ability to listen. In this video, Noah Fleming shares how to critically listen to customers and use questions only to add value and provoke additional thoughts from your customers.

Resume Transcript Auto-Scroll
Skill Level Intermediate
31m 57s
Duration
56,781
Views
Show More Show Less
Skills covered in this course
Business Business Skills

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving Lynda.com and will be automatically redirected to LinkedIn Learning to start your free trial.