From the course: Job Skills: Learning the Basics
Setting goals
- [Narrator] Why is it important to set goals? Well, because nothing gets done unless you identify what it is you need to do. And basically, that's what goal-setting is. First, decide what you need to do, then write it down. For example, I need to finish writing this report by Friday. Second, break down your goals into smaller steps. To write that report, break out your calendar and assign a time. Then think of the first step and write that down as specifically as you can. At 2:00 p.m. tomorrow I will, one, research my topic for one hour, two, write down my conclusions for 15 minutes, and three, write a summary directed at my audience. Third, tell someone what you're doing and set a deliverable deadline. This keeps you accountable. Hi, boss, I'm working on my report and I will get it to you by Friday. Then, rinse and repeat. But, seriously, keep moving ahead planning your next steps. And finally, when you reach your goal, make sure you celebrate and reinforce what you've accomplished.
Contents
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Effective communication in customer service1m 9s
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Working on a team1m 59s
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Sending an email1m 46s
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How to ask questions at work1m 52s
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Communicating with confidence1m 35s
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Being punctual1m 24s
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Listening effectively2m 4s
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Setting goals1m 2s
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Communication skills for the phone2m
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Decision making1m 39s
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Prioritizing work1m 22s
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Handling conflict1m 33s
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