Join Doug Rose for an in-depth discussion in this video Saying "no", part of Managing Project Communication.
I once worked on a project where the…stakeholder insisted on a deadline that was unrealistic.…The group was eager to draw new business,…so there was a lot of pressure…to just follow the stakeholder.…The stakeholder threatened to pull the entire team…but if we said yes, we'd be saddled to a doomed project.…They would hold us to a deadline we couldn't meet.…Saying no can be very difficult for a project manager.…There's no mystery why.…"No" isn't a word that's celebrated in organizations.…Project managers are rewarded for their can-do spirit.…
They wanna be seen as someone who can get things done.…"No" is a downer.…But sometimes "no" is the correct answer.…So project managers are usually faced with 2 choices.…You can say "no" even though that's not…what everyone wants to hear,…or you can say "yes" and own the outcome.…You'll be responsible for the failed project…if you say "yes" and the answer is "no."…This is even more dangerous than being seen as a downer.…It's also true that in some organizations,…saying "no" is dangerous.…
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- Using formal and informal means to communicate
- Prioritizing stakeholder needs
- Listening actively
- Planning project communication
- Understanding leadership language
- Writing clear and concise project reports
- Learning how and when to say "no"<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.