From the course: Critical Roles Consultants Play (and the Skills You Need to Fill Them)
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Returning responsibility to the client
From the course: Critical Roles Consultants Play (and the Skills You Need to Fill Them)
Returning responsibility to the client
- I love dogs. So, one of the saddest things for me to see are dogs in an animal shelter, lost, or without an owner, these otherwise lovable and supportive pets sit, without purpose, looking sad. Without properly turning your deliverables over to your client, your hard work could also end up without a purpose. To avoid this depressing fate, here are things you can do to position your deliverables for your client to provide care and feeding. First, define scheduled checkpoints to measure progress against the performance expectations of your client. For example, if you implement a new production process and it's supposed to reduce turnaround time by three days, it should be measured. That will help ensure your client is focused on making sure they achieve that outcome. This serves to reinforce the intended benefits your products were designed to provide and can help instill accountability to make sure your products are properly deployed and managed after your departure. Second, define…
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