Learn how the most visible jobs are not always the most strategically pivotal. Walk through an example of Mickey Mouse at Disney theme parks. Just how pivotal is Mickey Mouse?
- What is the most pivotal job in a Disney theme park?…Most people think of characters…like Mickey Mouse and the Disney Princesses.…These characters are certainly important…to the magical Disney experience.…So if you were a Disney leader,…should you identify the best Mickey…and give that person a big bonus?…Should you encourage your Mickeys…to be as creative as possible in customer service?…It turns out that's actually not the best talent strategy.…
That's because important jobs, like Mickey Mouse,…are not always the most pivotal jobs.…Pivotal jobs are the ones where investing…in improved performance has the greatest impact.…Do you remember the story about the Disney sweepers…who create pivotal impact when they stop sweeping…and help park guests find shady spots to view the parade?…If Disney park sweepers are more pivotal,…maybe Disney should invest more…in sweeper performance improvement.…
Does it really pay off to invest…in making Mickey Mouse more customer-friendly?…Their work is in a costume, never seen.…They never speak to guests and follow a rigid schedule.…
- Arrange the questions of HR strategy in order of importance.
- Define “pivotal” within the context of the course.
- Identify three key questions that help clarify and focus organizational strategy.
- Define the term “bottleneck.”
- Name four characteristics a person might have that supports improved work performance.
- Explain the importance of an HR budget that aligns with HR strategy.
- Describe the three energy profiles and how they can be used to create a balance in HR strategy.