Skill Level Intermediate
- Consider this. Every day gazillions of products and services are bought and sold, and not one of those products or services has ever been sold without the involvement of people, someone like you. You are the key factor in determining if and how a retail business will survive or thrive. This all rides on the positive relationship you can build with your customers. In this course we will dive deep into how to build those relationships by maintaining consistent sales approaches and practices.
By identifying ways to enhance the customer experience, we'll learn how to build loyalty and trust. This course covers all of the foundational bases to get your sales steady and to make your customers happy. Hi, I'm Noah Fleming, and I'm thrilled to be here. I've written multiple books on all areas of customer success, from service, to loyalty, to retention to dealing with those difficult and insatiable customers. Are you ready to dive deep into the world of retail sales and talk about all the things you and your business can do to succeed in this constantly changing environment? I hope you're as excited as I am.
Let's get started.