Serving Customers Using Social Media
With Leslie O'Flahavan
Liked by 19 users
Duration: 1h 6m
Skill level: Intermediate
Released: 4/5/2024
Course details
Using social media to serve customers is an artform. When you reply to one customer, thousands can read your response. Every word can be shared with the world, so you’ve got to get every word right. This course prepares you to serve customers in high-stakes channels like Facebook, Twitter, Instagram, and more.
Join instructor Leslie O’Flahavan as she explains how to respond quickly, move from public to private channels, and write in an authentic but professional tone that blends your company’s templated responses with your own personal touch. Examine real-world tweets, Facebook posts, ratings, and reviews to see what happens when skillful customer service reps talk down angry customers and even trolls. Leslie also provides writing tips to keep your grammar and punctuation professional and shows you how to use cutting-edge generative AI tools to help you understand customers’ posts and draft brief replies quickly.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Nelly Mding'i
Nelly Mding'i
Admistrative assistant ||Digital Marketing for consultants, content creations, BIO Optimization,
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 6 quizzes
- Learn on the go Access on tablet and phone
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