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Respond to customer complaints on social media

Respond to customer complaints on social media: Serving Customers Using Social Media
Respond to customer complaints on social media: Serving Customers Using Social Media

What's the best way to respond to customer complaints that you might receive on social media? In this video you'll learn some best practices when it comes to responding to your customers. These include not arguing with the customer, being helpful, being the point person, resolving issues on the same channel the customer uses to contact you, and responding quickly.

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Skill Level Appropriate for all
43m 19s
Duration
62,968
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