Skip navigation

Respond to customer complaints on review sites

Respond to customer complaints on review sites: Serving Customers Using Social Media
Respond to customer complaints on review sites: Serving Customers Using Social Media

Customer reviews often include important feedback about your business. In this video you'll learn how to develop a process for responding to negative reviews. You'll also learn how to respond to customers privately and publicly. The goal is to help the customer if you can and to project a positive image of the business or brand.

Resume Transcript Auto-Scroll
Skill Level Appropriate for all
43m 19s
Duration
101,223
Views
Show More Show Less

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving Lynda.com and will be automatically redirected to LinkedIn Learning to start your free trial.

To access Lynda courses again, please sign up for a free trial on LinkedIn Learning, which features all the same courses you know and love.

We will automatically redirect you to LinkedIn Learning now.