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Respond to customer complaints on review sites

Respond to customer complaints on review sites: Serving Customers Using Social Media
Respond to customer complaints on review sites: Serving Customers Using Social Media

Customer reviews often include important feedback about your business. In this video you'll learn how to develop a process for responding to negative reviews. You'll also learn how to respond to customers privately and publicly. The goal is to help the customer if you can and to project a positive image of the business or brand.

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Skill Level Appropriate for all
43m 19s
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