Resolving cross-department conflict


show more Resolving cross-department conflict provides you with in-depth training on Business. Taught by Simon T. Bailey as part of the Building Business Relationships show less
image
lynda.com's PMI® Program
This course qualifies for 1.25 PDUs towards maintaining PMI® certification. Learn More
please wait ...

Resolving cross-department conflict

Often, conflict occurs when there's a fight for resources, a weak relationship and a lack of communication between departments. In order to resolve conflict, understand what everybody wants, needs and the emotion behind the conflict. There're three important guidelines to follow when addressing a cross department conflict. Number one, be willing to give to get. I worked on a team years ago and we had to reduce the workforce by 90%.

With the reduction, I had to go ask for other people to be added to my department. At the time, no one wanted to give human capital to another team because they would be short staffed. I worked with the other department to prove if we work as a team we can help each other. It wasn't just about the team hitting our revenue target, but sending a message to the other internal stakeholders that my department was strong and healthy.

We moved past the divide because we took time to see the bigger picture, instead of the immediate issue, the pain of loss, insecurities a...

Resolving cross-department conflict
Video duration: 4m 20s 1h 23m Intermediate

Viewers:

Resolving cross-department conflict provides you with in-depth training on Business. Taught by Simon T. Bailey as part of the Building Business Relationships

Subject:
Business
Author:
please wait ...