Join Simon T. Bailey for an in-depth discussion in this video Resolving cross-department conflict, part of Building Business Relationships.
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Often, conflict occurs when there's a fight for resources,…a weak relationship and a lack of communication between departments.…In order to resolve conflict,…understand what everybody wants, needs and the emotion behind the conflict.…There're three important guidelines to follow…when addressing a cross department conflict.…Number one, be willing to give to get.…I worked on a team years ago and we had to reduce the workforce by 90%.…
With the reduction, I had to go ask for other people to be added to my department.…At the time, no one wanted to give human…capital to another team because they would be short staffed.…I worked with the other department to prove if…we work as a team we can help each other.…It wasn't just about the team hitting our revenue target, but sending a message…to the other internal stakeholders that my department was strong and healthy.…
We moved past the divide because we took time to see…the bigger picture, instead of the immediate issue, the pain of…loss, insecurities and fear.…If there is a department with resources but not giving it,…
Discover how you can build meaningful rapport, set yourself up for visibility and success, manage up when you don't click, develop executive presence, and cross-train within a team to better serve the organization.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- Understanding the four key business relationships
- Building relationships in person and virtually
- Supporting your manager's objectives
- Articulating your needs to your manager
- Managing up
- Communicating with difficult team members
- Resolving cross-department conflict
- Identifying mentors and sponsors
- Making first impressions with executives<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.