Join Terri Wagner for an in-depth discussion in this video Resolving communication issues with stakeholders, part of Project Management: Preventing Scope Creep (2013).
…Throughout this course, we focused on preventing and managing scope creep.…Let's take a moment to discuss what…happens when you experience poor customer communication.…Your customer may assume the project team knows and understands…their side of the business, and failed to give complete details.…Your coping strategy, when this occurs, is to ensure full participation…from the customer team, make communication a priority, and make certain…you have a documented communication plan with escalation steps and contacts.…
Have roles and responsibilities been discussed, defined, and documented?…Double-check that technical contacts have been identified and documented…for both customer and project side of the equation.…Problems also arise when the customer side of the project lacks…understanding of how the product is deployed or what the processes…are during requirement discovery.…If the customer has become used to adding changes as…they go, these poor habits may impact your project as well.…
Your kick-off meeting will be a great time to review the project processes,…
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- What is scope creep?
- Why does scope change?
- Factoring in organizational maturity
- Setting scope and requirements
- Building a budget
- Resetting unrealistic expectations
- Resolving communication issues with stakeholders<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.