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Reinforce expectations

Reinforce expectations: Managing Customer Expectations for Managers
Reinforce expectations: Managing Customer Expectations for Managers

Customers don't always pay attention to our communication. The solution is to repeat important messages in a variety of ways so we can reinforce expectations. This tutorial will show you how to identify and fix any gaps in your customer communication. Gain ideas to reinforce expectations via a variety of effective communication methods.

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Skill Level Intermediate
26m 16s
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Skills covered in this course
Business Business Skills Communication

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