Join Britt Andreatta for an in-depth discussion in this video Reframing your adversary, part of Having Difficult Conversations.
As you can see by now, the reflection phase is very important.…Climbing down off our ladder brings important clarity and insights to the process.…One aspect of this clarity is seeing what you have brought to the interaction.…We all have our ladders, and triggers and mirrors.…That's human nature, and there's no one alive who doesn't have them.…Trust me, there's not been a single client I've coached or an organization…I've consulted with that didn't have these elements at play.…And that means that the other member of your difficult situation has ladders,…triggers and mirrors as well. One important part of the reflection…phase is to reflect on your adversary. In doing so, you will hopefully re-frame…them to be your partner rather than your enemy.…
To do this effectively, we must approach this with an open mind and heart.…This should be easier now that you have seen all that is going on for you…underneath the interaction. Let's adopt an attitude of curiosity.…And see what things look like from their side.…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- What is a difficult conversation?
- Understanding why conversations go badly
- Changing your tipping point
- Building your ladder—and climbing down
- Knowing your triggers
- Reframing your adversary
- Being prepared for the conversation
- Taking responsibility
- Sharing goals and experience
- Co-creating a solution
- Developing the action plan
- Building better feedback<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Appropriate for all
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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