Join Todd Dewett for an in-depth discussion in this video Refocusing passive aggressive employees, part of Managing Employee Performance Problems (2013).
- It's funny -- even though dealing with…an overly dramatic employee can be difficult,…at least you know where you stand.…There's no mystery about what's going on.…In contrast, some employees are passive aggressive.…That refers to behavior that expresses negativity…and aggression indirectly.…You might see excessive procrastination,…resentment, intentional inefficiency,…or intentional failure to finish something…that was their responsibility.…And they'll claim they didn't know it was due.…Or maybe they'll say they were waiting on information…from you, or some other feeble excuse.…
In short, passive aggressive employees…are excellent at showing opposition and causing headaches,…but subtly and indirectly.…You can usually identify passive aggressive behavior…not only from the actions I just mentioned,…but from common phrases they love to use,…phrases such as, "But I never got that message,"…or "I'll get to that tomorrow," or maybe,…"I thought you knew."…Or how about, "But no one told me!"…When you hear these phrases and see the related behaviors,…
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- Determining the appropriate intervention
- Defusing charged conversations
- Refocusing slackers
- Getting employees to show up on time
- Redirecting habitual complainers
- Engaging employees that always resist change
- Standing up to bullies
- Encouraging employees that can't handle feedback
- Helping people with personal problems
- Dealing with gossips
- Knowing when to say goodbye to an employee<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.