Join John Ullmen for an in-depth discussion in this video Reference legitimate policies, rules, or standards, part of Influencing Others.
…The third method is, reference legitimate policies, procedures, or standards.…These are different sources of authority.…Here's how to use them.…First, if there are legitimate policies, rules, procedures, standards,…laws, or guidelines relevant to your listeners, reference them.…Second, if not following your recommendation would violate…an important policy or process, call it out.…But third, don't come across as smug or arrogant.…Always influence, not just for today, but for tomorrow and beyond.…
Fourth, help them embrace the policy or rule, not feel punished by it.…To do that, invite them to buy in first.…For example, dealing with customer service persons say, hey, I notice on…your website it says your company's…committed to excellent customer service, right?…They'll say, yes.…Then say, oh, good, but unfortunately…your system mistakenly cancelled my flight reservation.…What are the best service responses for that?…Fifth and finally, empathize, then give them the positive reason…for the policy or rule, so they don't feel coerced.…
- Name a feeling that might inhibit you from inspiration-based influence.
- Explain how to most appropriately balance short-term and long-term results.
- Assess why “pains and gains” is a powerful motivator.
- List the steps of the advice influence technique.
- Identify the first thing you do when using social proof.
Skill Level Intermediate
1. Mindset and Habits for Influence
2. Influence Techniques
The power of gratitude1m 29s
1. What the Best Influencers Do Before They Influence
2. How to Choose the Best Influence Methods for Your Situation
3. How to Make Your Influence Welcomed and Wanted
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