Join John Ullmen for an in-depth discussion in this video Recovering from mistakes, part of Communication Fundamentals.
- Moshe Rubinstein is named one of the top 20 professors…of the 20th century at UCLA,…and he's one of the most beloved educators in the world…for students, managers, and executives in organizations.…Looking back, he says the turning point that made him…a great teacher came on the day…he made a terribly embarrassing mistake.…What happened gives all of us guidance…for how to recover when we say or do the wrong thing.…Moshe was writing a complicated engineering problem…on the board in class, but the solution was wrong.…
He couldn't figure it out.…He stood there, the expert, floundering…in front of his audience, then something happened,…the students took over.…They started trying to figure it out, and they liked it.…Moshe realized that his personal failure changed…when viewed through what was best for his audience.…He let go of his ego and embraced their interest.…He depersonalized the mistake and focused on what was better…for them instead of what was bad for him.…Ever since then, his classes are adventurous…and generations around the world count him…
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- Managing the intent-impact gap
- Designing the content of your message
- Improving vocal delivery
- Adjusting your body language
- Being politically savvy
- Listening to what's said, what's unsaid, and how it's said
- Increasing empathy and trust
- Overcoming anxiety<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.