Join Britt Andreatta for an in-depth discussion in this video Receiving a difficult conversation, part of Having Difficult Conversations.
In this course, we've been focusing on initiating a difficult conversation. …But sometimes you might be on the receiving end. …If you're lucky, the initiator will have taken this course, and they'll be …approaching you from a place of openness and connection. …But it's more likely that you'll be on the receiving end of a confrontation. …That's never fun, but with a few simple strategies you can navigate it successfully. …If you know it's coming, take time to prepare yourself. …Whether or not you know the topic, you can still get yourself ready. …For example, it's still good to know what your triggers are, so that you're not …thrown by them. You also want to know what your hijack …pattern is and have plans for calming yourself down.…
If you do know the topic, you can also organize some talking points. …But be careful here. Sometimes when we think we know the …topic, we can start building our case and along with it our ladder. …We arm ourselves with evidence that we're right and they're wrong. …
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- What is a difficult conversation?
- Understanding why conversations go badly
- Changing your tipping point
- Building your ladder—and climbing down
- Knowing your triggers
- Reframing your adversary
- Being prepared for the conversation
- Taking responsibility
- Sharing goals and experience
- Co-creating a solution
- Developing the action plan
- Building better feedback<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Appropriate for all
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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