From the course: Management Tips
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Reading body language
When you're speaking to someone or sitting in a meeting, if you really want to understand what someone is saying, their words are only the beginning. You have to listen to the entire person, their words and all of their body language. Give or take, about half of what a person is really saying, comes not through the words they're using but through their body. Sometimes body language supports and enhances what is being said, sometimes body language completely contradicts what is being said. Before we proceed, I'd like to be very clear about the reality of reading people. It's very difficult if not impossible, to know exactly what a person is thinking, or if they're telling the truth don't assume you know. What is possible, consistently and reliably, is determining whether the person is more engaged or less engaged with your conversation, more or less sincere when speaking and more or less nervous in general. What you're looking for are behavioural deviations. The first types are…
Contents
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Creating a lasting first impression2m 33s
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Reading body language2m 51s
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Becoming a better listener2m 44s
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Communicating with candor2m 16s
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Storytelling at work2m 39s
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Using persuasion at work2m 50s
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5 Phrases to Avoid2m 39s
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The keys to great conversation2m 20s
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Selling your ideas2m 30s
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Leading with ideas over numbers4m 10s
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Developing executive presence2m 56s
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Speaking to be heard3m 8s
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Using positive power and politics3m 8s
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Structuring an effective presentation3m 13s
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How to deliver an effective presentation2m 44s
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Dealing with inappropriate comments2m 43s
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How to improve communication immediately2m 59s
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How to show respect2m 43s
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Avoiding the seven toxic words3m 14s
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