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Quality standards for the service operation

Quality standards for the service operation: Quality Standards in Customer Service [2016]
Quality standards for the service operation: Quality Standards in Customer Service [2016]

Identify potential standards right for your service operation, through the lens of seven aspects of customer service. Hear example standards and supporting metrics in each of the seven categories, and see the impact quality standards can have on strategic value.

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Skill Level Intermediate
1h 4m
Duration
164,496
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Skills covered in this course
Business Business Skills Marketing Leadership

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