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Quality and first-contact resolution

Quality and first-contact resolution: Customer Service: Working in a Customer Contact Center
Quality and first-contact resolution: Customer Service: Working in a Customer Contact Center

Learn about quality and first-contact resolution, and why they are important to effective service. Review what your role is in achieving them. Summarize steps you can take to consistently deliver high-quality service and build customer loyalty.

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Skill Level Beginner
49m 41s
Duration
42,417
Views
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Skills covered in this course
Business Business Skills

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