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Putting yourself in your customers' shoes

Putting yourself in your customers' shoes: Customer Service Leadership
Putting yourself in your customers' shoes: Customer Service Leadership

Many of the best decisions you make as a customer service leader will come by putting yourself in your customers’ shoes, and seeing things as they do. Identify the many ways to capture customer intelligence, including direct involvement, operational data, surveys, focus groups, social posts, employee feedback, and others. Hear recommendations on developing an approach that works well for you.

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Skill Level Advanced
1h 12m
Duration
55,806
Views
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Skills covered in this course
Business Business Skills

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