From the course: Critical Roles Consultants Play (and the Skills You Need to Fill Them)
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Pushing your client
From the course: Critical Roles Consultants Play (and the Skills You Need to Fill Them)
Pushing your client
- You just terrified your client. Your solution is solid, your approach is doable but your client is stunned and doesn't support your proposal. It's uncomfortable but you can't just cave in. You need to support a sound solution and your client. So let me give you some tips to get your proposal accepted. First, acknowledge that your client's concerned then ask questions. Is it your solution, your implementation approach or both that's making them easy? Are they concerned they don't have the skills to manage what you proposed? Is the ongoing support for your solution too expensive? Have they misunderstood your proposal? Second, understand your client's position with his peers and his manager. It's possible that your solution is notably different or more complex than your client thought it would be. In this case, you need to understand what your client conveyed to others in the business and what information they shared. Support your client with why your solution needs to be different…
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