Skip navigation

On September 14th, 2017, we published revised versions of our Privacy Policy, Terms of Service and Website Use Policy and published a Cookie Policy. Your continued use of Lynda.com means you agree to these revised documents, so please take a few minutes to read and understand them.

Provide proactive service and solutions

Provide proactive service and solutions: Serving Customers Using Social Media
Provide proactive service and solutions: Serving Customers Using Social Media

How proactive is your customer service team? In this video you'll learn how to leverage social media platforms like Facebook and Twitter to prevent customers from needing to contact your company at all. Provide status updates, helpful tips, and reminders to your customers so they can solve problems on their own.

Resume Transcript Auto-Scroll
Skill Level Appropriate for all
43m 19s
Duration
62,968
Views
Show More Show Less

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now