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Prioritizing improvements

Prioritizing improvements: Customer Service Leadership
Prioritizing improvements: Customer Service Leadership

As a leader, you face many choices when deciding which actions to take. This video identifies eight key considerations when prioritizing customer initiatives, including safety, frequency, magnitude, timing, customer segment, prevention, brand impact, and others. Hear examples of how these variables have impacted leadership decisions.

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Skill Level Advanced
1h 12m
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Skills covered in this course
Business Business Skills

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