Skip navigation

On September 14th, 2017, we published revised versions of our Privacy Policy, Terms of Service and Website Use Policy and published a Cookie Policy. Your continued use of Lynda.com means you agree to these revised documents, so please take a few minutes to read and understand them.

Prevent customer loss

Prevent customer loss: Customer Retention
Prevent customer loss: Customer Retention

Explore ways to figure out where they're losing customers. This classic business metaphor teaches us to look for the places where we're losing customers. Even in times of fast growth, you can be losing customers, and the growth can cover up mistakes.

Resume Transcript Auto-Scroll
Skill Level Intermediate
56m 37s
Duration
26,187
Views
Show More Show Less
Skills covered in this course
Business Business Skills Ecommerce Marketing

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now