This video provides insight to creating and implementing an assessment in order to discover the extent of bullying in the viewer's organization.
- Many of my clients contact me…because they've received complaints about bullying…or they've witnessed the behaviors themselves.…This information is anecdotal and a great place to start,…but often a deeper understanding of how and where…the bullying is occurring is needed, so try an audit.…The benefit of an audit is that it magnifies…interactions that take place among your people…and can help you determine who is the bully,…but also who shifts blame, who is the know-it-all,…or who is the chronic complainer.…Audits take a comprehensive look at the relationships…between employees, managers, departments, and leaders.…
Some organizations do employee engagement surveys…or job satisfaction surveys,…which can be very useful in understanding bullying.…If your organization doesn't do these surveys,…or if you need deeper information after…an engagement survey, a prevalence audit is the next step.…The audit is the process of gathering data…and analyzing results so that you can…create action items around what you learn.…
She defines the key differences between conflict, harassment, and bullying, and helps you assess the prevalence of bullying in your organization. You'll learn the importance of stepping in to stop it, and coaching those identified as bullies. Catherine also highlights the role leadership plays in exemplifying the right behavior and being transparent about supporting a healthy workplace. To create a positive workplace that's free from bullying, she suggests a healthy workplace corporate policy, tying positive behavior to corporate values, ongoing training, and the use of performance management.
- Differentiate between bullying, conflict, and a tough boss.
- Describe a prevalence assessment.
- Explain why it’s okay to step in when you witness bullying.
- Recognize how a social vision guides cultural change in the workplace.
- Summarize what a training program to combat workplace bullying should look like.