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Policy conflicts

Policy conflicts: Delivering Bad News to a Customer
Policy conflicts: Delivering Bad News to a Customer

In this video, learn to see key number one in action—deliver the bad news clearly and unequivocally. When you can't do what the customer wants because it's a violation of policy, you need to state that clearly and assertively so that you can reduce the customer coming back and making the same request in a different way, and also reduce the customer's need to escalate to a supervisor.

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Skill Level Beginner
48m 13s
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Skills covered in this course
Business Business Skills

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