Learn how to connect talent and organization attributes to pivotal strategy objectives. Dr. Boudreau discusses an easy shorthand for diagnosing their workforce strategic attributes.
- What if I asked your leaders,…where should you improve employee capability?…Often they say, "I need the most capable workers…"in every position."…Such generic goals lead to generic investments,…such as increase worker competencies…or create a high-performance culture.…But, is every increase in competencies…or culture improvement equally pivotal?…How do you build the ones that are most pivotal?…A Disney theme park's pivotal strategic goal…is creating magical guest experiences.…
A pivotal talent pool are the park sweepers,…not for their cleaning, but for their guest interactions.…Sweepers create magic when they stop sweeping…and help guests navigate the park,…or even when they entertain by using a mop…to draw the face of Mickey Mouse on a sidewalk.…If you know that this is the pivotal thing that sweepers do,…you can better focus on the characteristics of the sweepers…that are pivotal to those particular actions.…There are four questions that can help you in identifying…key categories of talent characteristics.…
- Arrange the questions of HR strategy in order of importance.
- Define “pivotal” within the context of the course.
- Identify three key questions that help clarify and focus organizational strategy.
- Define the term “bottleneck.”
- Name four characteristics a person might have that supports improved work performance.
- Explain the importance of an HR budget that aligns with HR strategy.
- Describe the three energy profiles and how they can be used to create a balance in HR strategy.