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Pitfalls to avoid

Pitfalls to avoid: Service Metrics for Customer Service
Pitfalls to avoid: Service Metrics for Customer Service

Learn about common problems that arise when metrics are misapplied, including trying to measure too much, not measuring the right things, encouraging the wrong behaviors, and missing opportunities. Learn examples of the downside of focusing on the wrong metrics.

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Skill Level Intermediate
1h 15m
Duration
6,600
Views
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Skills covered in this course
Business Business Skills

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