Delivering Bad News to a Customer Preview

Delivering Bad News to a Customer

With Myra Golden Liked by 422 users
Duration: 31m Skill level: General Released: 8/28/2023

Start my 1-month free trial

Course details

Customer service is about providing the best experience to a customer—yet, a lot of the time customer service reps find that their hands are tied, and that what the customer wants is not something the rep can deliver. How can CSRs work to keep the relationship with the company strong and intact? This course outlines a simple four-step approach that can be used in a variety of customer service settings. Learn about communication styles, methods, and approaches that can be applied to challenging situations like delivering bad news, handling concerns, and more.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructor

Learner reviews

4.8 out of 5

326 ratings
  • 5 star
    Current value: 275 84%
  • 4 star
    Current value: 38 11%
  • 3 star
    Current value: 10 3%
  • 2 star
    Current value: 3 <1%
  • 1 star
    Current value: 0 0%

Contents

What’s included

  • Test your knowledge 4 quizzes
  • Learn on the go Access on tablet and phone
  • Stay up to date Continuing Education Units

Similar courses

Download courses

Use your iOS or Android LinkedIn Learning app, and watch courses on your mobile device without an internet connection.