Join Tatiana Kolovou for an in-depth discussion in this video Orienting new employees, part of Communication Tips Weekly.
- Half of all hourly workers leave within four months of being hired. And half of all senior level hires from outside the company are also out the door in 18 months. These frightening stats from the SHRM Foundation's Onboarding New Employee guideline, leaves us asking the question, what can we do to hold on to our new people? Answer? Improve our orientation programs. In a survey by the Wynhurst Group, employees who go through a structured orientation program are 58% more likely to be with the organization after three years, than those who go through a sink or swim approach to orientation.
In today's tip, we learn how to communicate important day one messages to our new staff and colleagues. Messages like this. You and your family are welcome here. A spouse or partner unhappy about a move, or a new schedule, can make your new employee rethink the entire job decision. Send flowers and a welcome message to the family, along with a packet of local information. Call your new hire a few days before day one, and answer questions about where to park, when to arrive, what to wear, and what to expect.
Meet your new hire in the lobby, and show him or her around. I love this tip from Creative Financial Staffing, which recommends having office supplies at the desk wrapped up like a gift basket, with a great big bow, and another welcome message. And be sure to introduce the new hire to colleagues. A second important message is, you will do meaningful work here. Employees need a great story to tell when they go home that first evening, and are asked, "well, how did it go? "What did you do?" Get your new hire's opinions and inputs on a project, or assign a task with specific instructions, and let the person make a contribution.
A feeling of accomplishment is important, even on day one. Three, you will have great friends here. Job satisfaction is closely tied to having friendships at work, according to Gallup research. A savvy supervisor might volunteer to pick up the tab for several colleagues to take the new hire to lunch. Some laughter and good times on day one, can seal the deal. Finally, you can be yourself here.
Forbes Magazine reported a fascinating study on employee orientation and turnover. Three different groups of call center employees were provided with identical employee orientation programs, focused on skills training. Group one was then finished. They are our control group. Group two had an additional 15 minutes of discussion, about the strengths of the company. They were asked to share something that made them proud of the company, and they were given a sweater with the company logo on it.
Group three had their skills training, and an additional 15 minutes, about how working at that company would enable the newcomers to express their individuality. They were asked to prioritize their strengths, and discuss their work preferences. This group all got sweaters with their own names on them. Seven months later, the turnover for each group was measured. The group that had discussed their individual strengths had the least turnover of all.
The control group, the people who just had the skills training, had the worst turnover of the three, 47% higher than the group focused on individuality. The lesson learned? Take the time to discover the unique interests and strengths of your new hires, and ways to channel those strengths into your departmental efforts. And do it early on. A warm welcome, meaningful work, a chance to build relationships, and a sense that you are treasured.
These are the makings of a great day one experience, for all new employees.
- Understanding introversion and extroversion
- Persuading people
- Negotiating your needs
- Making small talk
- Saying no
- And more…
Skill Level Appropriate for all
Q: Why can't I earn a Certificate of Completion for this course?
A: We publish a new tutorial or tutorials for this course on a regular basis. We are unable to offer a Certificate of Completion because it is an ever-evolving course that is not designed to be completed. Check back often for new movies.