Are you allowed to say no at work? The effect of saying no and then not doing it. Failing to keep your promises. It's better to be honest if you can't do something. Good managers would rather you said no. The effect on customers if an organisation does not allow people to say they can't do something.
- So we've seen that saying no is definitely an option…in your personal life,…in fact it should be the first thing you consider…when confronted with something you don't want to do.…But what about saying no at work?…Is that allowed?…Well, I used to say, maybe to colleagues,…but you can't really say no to bosses or customers.…And I still think it's a bad idea to say no to your boss.…I've got some other tactics for bosses…coming up later.…But with customers I think it is okay to say no sometimes.…
What would happen if you never said no to a customer?…Whatever they want they can have.…I think they'd ask for more and more…and they'd run you ragged.…You'd either collapse with stress,…or your company would make a loss,…or at the very least you'd fail to keep your promises.…So the answer is no, customers can't always…have everything they want.…However, I think that generally option two,…which is coming up next, to negotiate,…is a better option with customers.…
Charge them extra and then it's worth doing what they want.…
The first—saying no—is simple in theory, but hard in practice. Chris explains how to reclaim the power of "no" to make room for true priority items. The second step, negotiation, allows you to spend less time on unimportant tasks. The third way is to delegate sometimes, and the fourth is improving systems and processes so that repetitive tasks are quickly and easily managed. Last but not least, Chris explains how to overcome perfectionism and nitpicking. He explains how to apply the five methods to all time-stealers, including meetings, interruptions, and more.
In the initial chapters, he'll help you clarify your life and work goals, prioritize to-dos using Eisenhower's matrix of tasks, and answers questions like "Does working longer hours actually get more done?" The worksheets included with the exercise files will help you apply the lessons to your own work and life, and hone your time management skills—one step at a time.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- Making the most of every day
- Separating important from urgent items
- Using Eisenhower's matrix of tasks
- Finding more time for important things
- Saying no
- Negotiating tasks
- Delegating to save time
- Improving your systems
- Letting go of perfectionism