Join Eddie Davila for an in-depth discussion in this video Operations at your company, part of Operations Management Foundations.
- Operations is the management of the business processes and systems that make products and services. Operations is about making these processes and systems both effective and efficient. Basically, operations is about trying to make more products and services of high quality using fewer resources. That means that no matter what you do at work, a knowledge of operations can be helpful. If you work for an electronics manufacturer, what do you produce? Probably digital devices, but you're also responsible for packaging and shipping those goods quickly and safely.
If you work in retail, what do you produce? Retail experiences for your customer, stocked shelves, a clean store, short and effective cash register transactions, even processing returned items is a service you provide to your customers. At a restaurant, you produce appetizers, drinks, salads, soups, and entrees, but you also produce a friendly and convenient customer experience.
Aren't you also responsible for creating a clean and comfortable environment? Don't forget to make sure plates and glasses are clean and available when needed. How about for those of you that create digital products? Perhaps you produce computer code. Maybe you create applications that consumers find friendly and useful. You might even manage large project teams to produce valuable digital products. Plus, you also find and fix errors before they can get to the customer.
How about for you folks that work in the typical office? What do you produce? Reports, emails, business presentations. You're probably also responsible for creating schedules that will keep workers busy and projects delivered on time. No matter what you do at your job, manufacturing electronics, cleaning buildings, writing reports, creating fine dining experiences, or stocking shelves, operations can help you discover ways to do these things better, faster, with less effort using fewer resources and in ways that will result in consistent high quality.
Who wouldn't want that? You see, in our fast paced ultra competitive world, where being slow, inaccurate, and wasteful comes with a death sentence, understanding operations is not a choice, it's a requirement for survival.
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- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes