Join Eddie Davila for an in-depth discussion in this video Operations at your company, part of Operations Management Foundations.
- Operations is the management of the business processes…and systems that make products and services.…Operations is about making these processes and systems…both effective and efficient.…Basically, operations is about trying to make…more products and services of…high quality using fewer resources.…That means that no matter what you do at work,…a knowledge of operations can be helpful.…If you work for an electronics manufacturer,…what do you produce?…Probably digital devices, but you're also responsible…for packaging and shipping those goods quickly and safely.…
If you work in retail, what do you produce?…Retail experiences for your customer, stocked shelves,…a clean store, short and effective…cash register transactions, even processing returned items…is a service you provide to your customers.…At a restaurant, you produce appetizers, drinks, salads,…soups, and entrees, but you also produce a friendly…and convenient customer experience.…
Aren't you also responsible for…creating a clean and comfortable environment?…
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- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes
Skill Level Appropriate for all
1. Introduction to Operations
2. Managing Inventory
3. Managing Production of Products and Services
4. Managing Waiting Lines
5. Managing Quality
6. Operations at the Office
Wrap up2m 52s
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