Operational Excellence Foundations
With Richard Chua
Liked by 22,565 users
Duration: 1h 32m
Skill level: Intermediate
Released: 4/4/2018
Course details
Understand and apply operational excellence to improve your organization's processes, products, and services for sustained competitive advantage.
Dr. Richard Chua, consultant, professor and certified Lean Six Sigma Master Black Belt trainer, explains the fundamentals of operational excellence-from key concepts and tools to methodologies and implementation best practices. He explains lean principles and shows how to eliminate variation, operationalize the voice of the customer (VOC), error proof, and build in quality at the source. He covers methodologies such as Lean Six Sigma (DMAIC), Kaizen, Design for Six Sigma (DMADV), and value stream management (VSM), and shows how to choose the right one for your application. He concludes by sharing implementation best practices to drive the right mindset, behaviors, and results for sustaining operational excellence.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Meet the instructor
Learner reviews
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Nikita Dey
Nikita Dey
Senior Customer Experience Analyst @ TELUS International India | Customer Feedback Data Analysis
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Priscilla Dziedzorm Fiakpornu
Priscilla Dziedzorm Fiakpornu
Customer Service Enthusiast & Professional||Avid Reader||Reasearcher||Leader & Influencer.
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 3 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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