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Onstage and backstage

Onstage and backstage: Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience
Onstage and backstage: Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience

Tom and Patricia describe how to make sure you are easy to do business with—and how to ensure that your employees don’t have to buck the system to do right by your customers.

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Skill Level Beginner
31m 20s
Duration
12,202
Views
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Skills covered in this course
Business Business Skills

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