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Offer alternatives

Offer alternatives: Delivering Bad News to a Customer
Offer alternatives: Delivering Bad News to a Customer

Customers—especially if they happen to be angry—need options. Never make a customer feel pushed into a corner. Look for alternatives and present them in such a way that gives the customer some sense of control over the situation.

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Skill Level Beginner
48m 13s
Duration
19,088
Views
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Skills covered in this course
Business Business Skills

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