Next steps

- I want to give you some suggestions…on how to apply what you've learned in this course.…First, identify who should be involved…in developing customer service strategy.…If you're the entrepreneur…or if you're leading a small organization,…you'll likely be the one to take the lead on strategy.…But be sure to get input from others…who are a part of your team,…perhaps even insight from business partners and customers.…If you're in a large organization,…there will likely be strategy efforts already underway.…I encourage you to actively look for ways…that customer service strategy can complement…and perhaps be incorporated into efforts…that are struggle moving forward…and producing good results.…

Second, as you develop your customer service strategy,…you may want to revisit specific parts of this course…or have others become familiar with them.…Finally, we've included a collection of resources…for you in the exercise files…that contains worksheets, examples,…and other information that can help you…further explore many of the topics we've covered.…