Identify additional resources to continue learning about customer service. Create an action plan to implement new skills and techniques.
- Your learning shouldn't end when…you've watched the final video in a course.…In many ways, your learning is just beginning.…The real lessons occur when you try…to implement these skills…and techniques while serving customers.…A good starting point is to go back…to that learning plan that you created…at the beginning of this course.…If you haven't already completed your learning plan,…now is a good time to download…the worksheet and fill it out.…I recommend pausing the video…and then resuming play once you're ready…to create your plan so we can walk through it together.…
Okay, are you ready?…The second page of the learning plan…has space for you to create your personal action plan.…The first step is to identify your…top takeaways from this training.…Think about the concepts or techniques…that resonated most with you.…My suggestion is to keep things simple…and focus on your top three.…You can always go back and highlight more skills…to work on later.…Keeping your list short for now will make…it easier to concentrate on implementing each one.…
LinkedIn Learning is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
- Explore how you can use customer surveys to build rapport.
- Name three ways you can use active listening to serve your customers more effectively.
- Identify the different types of needs that must be addressed in order to solve problems.
- Explain the benefits of taking ownership of a problem.
- Define “preemptive acknowledgment” and recognize its impact on customer service.
- List three types of attitude anchors and explain their differences.