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Next steps: Delivering Bad News to a Customer
Next steps: Delivering Bad News to a Customer

Commit to use these steps the very next time you have to deliver bad news to a customer. During the first interaction with your customer, use these keys. Sometime after, evaluate what went well and what you want to do differently in a similar situation when you have to deliver bad news to a customer. Write down one thing you will stop, start, and continue to do when it comes to delivering bad news to your customers next time.

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Skill Level Beginner
48m 13s
Duration
59,746
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Skills covered in this course
Business Business Skills

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