From the course: Managing Customer Expectations for Managers
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Next steps
From the course: Managing Customer Expectations for Managers
Next steps
- There's a good chance that you expected to learn something valuable when you took this course. Now is your opportunity to reflect on those key lessons and create a plan to put them into action. I recommend starting with the Learning Plan Worksheet. If you've already used it to fill out your learning goals, I suggest you go back and fill out an action plan to achieve them. If you haven't already chartered your learning goals, now is a great time to download the Learning Plan Worksheet and use it to identify the key learning points from this course. You can learn create a plan to implement the ideas, concepts, and techniques that are most relevant to you. To help you continue your learning, I've put together a downloadable file with additional resources. It includes other customer service training courses, helpful books, and more tools you can share with your team. One resource is my Inside Customer Service blog. You can access the blog at www.insidecustomerservice.com. There, you'll…
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