Determine how to implement the knowledge gained from this course.
- We've covered a lot in this course, and I hope that it's given you some practical tips and techniques for managing your customers' expectations. Now, it's time to put what you've learned into action. You might wanna start by using the learning plan worksheet. If you've already used it to identify your learning goals for the course, you can use the worksheet to create a plan to implement what you've learned. If you haven't yet completed the worksheet, you can use it to identify the most important concepts you learned in this course and then determine how you will implement them. I've also created an additional resources file that you can download.
It contains references to some of my other customer service training videos, along with helpful books, blogs, and other resources. One resource you might want to check out is my customer service tip of the week email. You can sign up for free to receive one email with one customer service tip once per week. It's a great way to get reminders about important customer service skills or even discover new ones. Just go to toistersolutions.com/tips to sign up. Helping customers avoid unpleasant surprises is an advanced customer service technique.
It's my hope that you'll be able to use the skills you've learned in this course to keep your customers feeling great about the service you provide.