Join Craig Runde for an in-depth discussion in this video Next steps, part of Improving Your Conflict Competence.
- In this course we've taken a look at what it takes to improve your conflict competence. We've explored the value of managing conflict effectively. We've seen how conflict attitudes can effect how you respond to conflict. We've explored the dynamics of conflict and seen how understanding your conflict responses is critical to making improvements. We've looked at understanding and managing conflict emotions and examined how to improve your ability to use constructive communications behaviors to get better outcomes.
We've also seen how you can help others and your organization improve their conflict competence. Understanding these points is an important first step. In the end though, being able to actually do them is more important. The exercise files that accompany this course can help you to develop a template for improving your skills. It will take practice though to actually hone them, it's much like a sport, you can get an idea of how to play golf by reading a book, but you can't build the skills needed by sitting in your chair.
You have to get up and go practice. You may need to get lessons and you'll have to play. Since conflict is inevitable, you'll always have chances to practice. It's difficult to learn new skills though in the heat of conflict. I recommend you seek out a training program that can help you learn specific skills and be able to practice them in a safe environment. Then you'll be able to hone them in practice sessions at work and in actual conflicts. You don't have to become an expert.
Even modest improvement will make a great difference in your ability to resolve conflicts more effectively. The skills you've learned that help you at work can also be used at home to help address family conflicts. If you improve your ability to manage conflict it will pay dividends for years to come.