Join Lisa Gates for an in-depth discussion in this video Next steps, part of Conflict Resolution Foundations.
You could say that if you didn't have a past, nobody would bother you. But we all have a past, and we all allow ourselves to be drawn into conflict, telling ourselves that the other person is difficult, rude, abusive, manipulative, and they may be. But remember our mantra. What would happen to our relationships if we adopted the perspective that it's never about the other person, ever, even when it is? Easier said than done for sure, but you now have access to a set of practices to help you move from assumption to clarity to resolution.
And that makes you immensely valuable. I've provided a lot of resources in the exercise files. Please print them out and keep them with you. Make the six steps a part of your everyday life. So, congratulations on completing your journey through this course, and thank you so much for watching.
- Understanding how conflicts arise
- Navigating cognitive bias
- Exploring the principles of influence
- Building trust
- Reframing the argument
- Brainstorming solutions
- Working with difficult people