Skip navigation

NPS and the most important question

NPS and the most important question: Sales: Develop a Service Orientation
NPS and the most important question: Sales: Develop a Service Orientation

Fred Reichheld's Net Promoter Score (NPS) and its overarching system are wildly popular and a great tool for measuring an organization's service orientation. Learn what NPS is and how it can help change an organization's culture with a single question.

Resume Transcript Auto-Scroll
Skill Level Intermediate
1h 10m
Duration
21,317
Views
Show More Show Less
Skills covered in this course
Business Business Skills

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving Lynda.com and will be automatically redirected to LinkedIn Learning to start your free trial.