Join Todd Dewett for an in-depth discussion in this video Mediating conflict between others, part of Managing Teams.
All leaders at one time or another, help others resolve disputes. …It's a delicate skill, given the heightened emotions involved, but when …successful it can also be one of the most rewarding aspects of running a team. …When you serve as a conflict mediator, you're attempting to be a neutral third …party interested in facilitating a discussion. …That results in a mutually acceptable solution to the dispute. …At all the times you should approach the conversation impartially and …respectfully, in an effort to help all parties save face. …Don't feel compelled to play mediator too often.…
If you intervene often, in essence, you'll be training your team to rely on …you to deal with all conflicts in the team. …Instead, when you become aware of a conflict between two or more employees. …Seek first to understand whether the conflict is relatively small or of …significant importance. Small or more trivial conflicts involve …mild personality clashes and work issues that do not have a big impact on group productivity. …
- Building initial rapport
- Signaling fairness and integrity
- Communicating proactively
- Facilitating efficient meetings
- Using your authority effectively