Join Chris Croft for an in-depth discussion in this video Measuring the right thing, part of Process Improvement Foundations.
- If you try to measure everything, that could take…a lot of work, and you might end up not knowing…which numbers to focus on.…Often measurements are self-contradictory too.…You might be wanting to increase quality and reduce costs…and be measuring both.…But then which one do you give priority to?…And, of course, if you do get your cost down,…you need to make sure it's not affecting your quality…or anything else important.…Never measure or try to interpret just one number…without context.…
If your turnover has gone up, what about your profit?…Maybe someone's been cutting prices in order to sell more.…And if your numbers employed have gone up,…is that good or bad?…It depends on your turnover.…Even something like complaints may have gone up…because you're getting better at listening to your customers…or doing some ambitious work.…So never measure just one number.…There's something hard to resist about numbers.…When you hear that your local school is 5% worse…than the one in the next neighborhood to you,…immediately you feel unhappy.…
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- Measuring processes
- Using statistical process control
- Optimizing the quality, cost, and time trade-off
- Understanding queues
- Reducing cost by reducing waste
- Improving delivery time
- Thinking about batch sizes
- Understanding Lean and Six Sigma processes