From the course: Human Resources: Using Metrics to Drive HR Strategy
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Measuring HR efficiency and impact
From the course: Human Resources: Using Metrics to Drive HR Strategy
Measuring HR efficiency and impact
- So far, we've been looking at metrics based on the employee life cycle. So let's shift gears and look at other metrics specifically related to HR functioning. One important metric is HR-to-staff ratio. A good average to shoot for is three full-time HR people per 100 employees. Other metrics involve the time to accomplish different tasks such as time to process payroll or vacation time and time to respond to email inquiries from employees. You could also look at the number of calls and types of inquiries you receive about certain programs such as benefits to determine how well you are communicating about them. If you get a lot of inquiries, perhaps you need to rework your marketing. Speaking of benefits, you could also measure benefit program cost per employee by taking the total price of health care costs and dividing it by the number of employees. You might also measure employee satisfaction with benefits as well as overall customer satisfaction with HR. Check out the exercise file…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.